Privacy Policy
Audio Recording Monitoring System (Pty) Ltd (AudioRec)
Last Updated: February 2026
This Privacy Policy describes how Audio Recording Monitoring System (Pty) Ltd ("AudioRec", "we", "us", "our") collects, processes, stores, uses, and protects personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA).
Purpose of This Policy
This Privacy Policy applies to:
- The AudioRec website
- AudioRec platforms and systems
- Training and monitoring services
- Audio recording and quality assurance systems
- All related services and communications
It explains:
- What personal information we collect
- How we use it
- How we protect it
- Your rights as a data subject
Definitions
"Personal Information" has the meaning as defined in POPIA.
"Data Subject" means the person to whom personal information relates.
"Processing" means any operation concerning personal information, including collection, storage, recording, use, distribution, or deletion.
"Client" means any organisation or person using AudioRec services.
Information We Collect
We may collect and process the following categories of personal information:
- Personal Identifiers
- Name and surname
- Contact details (email, phone number, address)
- Employment-related information
- System and Platform Data
- User account details
- Login credentials
- IP addresses
- Device and browser information
- Usage logs and system activity
- Audio and Monitoring Data
- Voice recordings
- Performance monitoring data
- Quality assurance records
- Training evaluation data
- Business Information
- Company details
- Contractual information
Lawful Basis for Processing
We process personal information on the basis of:
- Consent
- Contractual necessity
- Legal obligation
- Legitimate business interests
- Regulatory compliance
- Performance of services